01604 652 860

Helping you keep your customers

Client Retention

What we do

Client retention is crucial to your bottom line. After all, when customers feel valued they stay loyal and continue to purchase more from you. By identifying your clients’ personas, buying habits and needs, through intelligent data, we can help you to unlock the key to retaining their custom.

We all crave regular contact. Without it, we feel unloved and the same goes for your customers. That’s the reason why the most profitable businesses foster close ongoing customer relationships. The feeling of being valued by your company is the natural route to increased loyalty and repeat business.

A call at the right time to your customers, providing helpful information, could be what makes the sale. With our telemarketing professionals experienced in business, we can help you keep in touch and track of your customers and demonstrate that you value their custom and loyalty.

The Benefits

Quality service

Maintaining regular client contact to help make your clients feel cared for.

Relationship building

Customer relationship marketing, focused on retaining customers through consistent contact and gaining their loyalty.

Retaining the business

We keep in contact at critical points in your customers contract to prevent the competitor getting there first.

Strategy and planning

We tailor our services to each client and their requirements. We will look at your existing customer base, analyse where there are leaks and devise the most effective strategies for communicating with your customers.

Business-minded telemarketing team

We recruit articulate, experienced telemarketing professionals from a business background to keep in touch and track of your customers and demonstrate that you value their custom and loyalty. With their ability to foster a close trusted relationship with your prospect or customer, our approach sets us apart from the rest.

Customer research

Our professionals will poll your customers on their preferences and satisfaction levels. By defining, creating and implementing customer satisfaction surveys, along with collating their results, we’re able to gather intelligent research data that you can use to improve your service, increase business and boost your profit margins.

Well done on this appointment! Really good one to secure especially as it has been a long term target.

Head of Sales & Marketing, The Vehicle Group Limited

Ensuring your customers keep buying into your business

We’ll lead you to the best strategy to grow your business.

Call us on 01604 652 860 or

Send us a message